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1900152 Requisition #
Thanks for your interest in the VIP Host position. Unfortunately this position has been closed but you can search our 153 open jobs by clicking here.

MINIMUM QUALIFICATIONS:

  • High school diploma or GED required
  • BS/BA from an accredited educational institution preferred
  • Three years of customer service experience required (experience in luxury brands, casino/hotel, customer service, host or other account management experience preferred)

Must demonstrate the following essential knowledge and skills:

  • Ability to effectively manage time and perform multiple tasks simultaneously
  • Proficient with customer Point-of-Service systems
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
  • Excellent interpersonal and problem solving skills
  • Excellent customer service skills
  • Systematic and process oriented mindset to ensure seamless end-to-end customer experiences
  • Excellent networking abilities
  • Excellent oral and written communication skills
  • Demonstrated teamwork behaviors and attitudes
  • Create and seize opportunities to win, even when faced with ambiguity
  • Build rapport quickly by listening, sharing, understanding and comforting
  • Obsessed with exceeding customer expectations
  • Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

  • Must be able to stoop, bend, reach, kneel, twist, and grip items
  • Must be able to read, write, speak and understand English
  • Must be able to respond to visual and aural cues
  • Must be able to work in small, shared office space
  • Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier
  • Must be able to lift up to 25 pounds and carry 5 pounds
  • Must be able to operate in stressful situations
  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
  • Must be able to work a flexible schedule including weekends, evenings and holidays

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 11.29.17

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