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JOB SUMMARY:
Provide excellent customer service to gaming and internal guests through Cashier transactions while ensuring all funds are secure and accounted for.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
  • Responsible for all funds entrusted during an assigned shift
  • Deliver excellent customer service to all gaming guests
  • Understand and comply with all government regulations
  • Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities
  • Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
  • Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
  • Process cashiering transactions for guests including cashing checks, chip redemptions, markers and payments, credit card advances, bill breaking and other transactions.
  • Able to handle extremely large chip transactions accurately utilizing calculation tools to determine correct payout as well as correct payment to the guests
  • Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA Floor Monitor, checking and entering all customer data needed to comply with government regulations
  • Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
  • Able to work all front line, employee, chip bank, marker bank, poker cage, F&B and bank positions
  • Able to process very large payouts and payments for Casino Credit patrons quickly and accurately
  • Able to complete all paperwork accurately
  • Utilize computer workstation for majority of the functions of the cashier job.
  • Count and Process chip transactions accurately, verifying play before payment to comply with Title 31 and Know Your Customer regulations
  • Process jackpot payouts, verify W2-G paperwork
  • Exhibit sound decision-making
  • Work in box office assisting with ticketing for event center shows
  • Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
  • Proactive with customer incidents and able to solve issues or contact supervisor to help ensure resolution with guests
  • Adhere to regulatory, departmental and company policies/procedures in an ethical manner
  • Flexible to work additional hours, shifts and days off when needed and flexible with daily assignments

MINIMUM QUALIFICATIONS:

  • High school diploma or GED required
  • Six months cashier/cash handling experience preferred

Must demonstrate the following essential knowledge and skills:

  • Basic math skills
  • Intermediate computer skills
  • Basic 10 key adding machine skills
  • Good oral and written communication skills
  • Excellent interpersonal skills
  • Ability to handle multiple priorities in a fast-paced environment
  • Attention to detail
  • Willing to learn and to be adaptable
  • Ability to work independently
  • Neat, professional appearance with excellent personal hygiene
  • Documented teamwork behaviors and attitudes
  • Clean criminal record concerning finances

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

  • Must be able to lift 50 pounds
  • Must be able to stoop, bend, reach, kneel, twist and grip items
  • Must be able to stand on feet 3 hours at a time
  • Must be able to respond to visual and aural cues
  • Must be able to read, write, speak and understand English
  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
  • Must be able to work a flexible schedule including weekends, evenings and holidays

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 4.1.16

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